From FLUCHOS, S.L.U., through this Privacy Policy, we provide the necessary and relevant information applicable to the use and processing of personal data of users who contact us through any of our communication channels or digital media (official website, telephone, postal mail, email and others).
WHO IS THE DATA CONTROLLER?
The Data Controller is: FLUCHOS S.L.U.
TAX IDENTIFICATION NUMBER: B26011627
Postal address: Avda. de Quel 72, 26580 Arnedo, (La Rioja), Spain.
Telephone: 941383910
E-mail: [email protected]
As Data Controllers, we are responsible for the processing and protection of your personal data. We also inform you that the personal data you provide us with through this website will be processed in accordance with the current legislation on the protection of personal data of the European Union and Spain.
WHAT PERSONAL DATA DOES FLUCHOS COLLECT AND USE (CATEGORIES OF PERSONAL DATA)?
Depending on the products or services you require at any given time, we may need to process and collect different types of data. However, we directly or indirectly process the following:
Identifying data/identity information: this includes data such as name, date of birth, e-mail address, telephone number, etc.
Location data: this includes data such as the country from which you are contacting us, GPS location or language, among others.
Transactional/commercial information: includes information related to orders placed, returns or purchase invoices, among others.
Device information/browsing data: information related to the device or browser. It includes data such as IP address, date and time of access, time of access, pages of our website visited or type of device, among others.
At the time of collecting the data, the voluntary or compulsory nature of the data to be collected will be indicated. The refusal to provide data classified as compulsory will result in the non-provision or impossibility of accessing the service for which they were requested, as they are data that we need in order to give you access to such functionality. Likewise, data may be provided on a voluntary basis with the aim of providing the services and/or products offered in a more optimal way. The data provided by the user must be accurate and truthful to the current situation of the interested party. The user who enters the data is solely and ultimately responsible for the accuracy of the information provided on our website. Likewise, the user undertakes to notify any change or modification of the same.
FOR WHAT PURPOSE DO WE PROCESS THE PERSONAL DATA YOU PROVIDE US WITH?
The main purposes of the processing of your personal data are as follows: We process the data you provide us with through our website in order to contact you and respond to your request (information sent to interested parties will not be considered commercial communication, provided that its purpose is to maintain the existing relationship between the user and our organisation). We will process the personal data that is strictly necessary to manage or resolve
your request. When you request a product and/or service from us, we process the data you provide for the provision of the product and/or service requested and for its administrative and accounting management, as well as to be able to send you information of your interest about our products and/or services through different communication channels such as email, text message (SMS) or social networks. We may also process the data you provide us with for statistical purposes related to the website, as well as to provide you with an adequate customer service.
WHAT IS THE LEGITIMATION FOR THE PROCESSING OF PERSONAL DATA?
The legitimacy for the processing of your data is conditioned by the purpose for which we process them. We will process the data for the performance of contracts and, where appropriate, for the implementation of pre-contractual measures in connection with your requests, enquiries or applications, as well as where necessary for the fulfilment of our legal obligations as data controllers.
We will also process the data in order to provide you with satisfactory service. In the event that you contact us due to an incident related to an order or product purchased from one of our brands, the processing will be necessary for the execution of the contract and to provide you with an adequate after-sales service. We will process your data to analyse the usability of the web platform and your degree of satisfaction, with the aim that the processing will be beneficial to you as it is aimed at improving the user experience and offering a quality service.
HOW LONG WILL WE KEEP PERSONAL DATA?
The data provided will be kept for the time necessary to respond to your request, manage the products and services you have requested or have contracted from us, without prejudice to your right to exercise your right to the deletion of your personal data, which will entail the blocking of the data for as long as our legal obligations persist, or until you object to continue receiving information about our products and/or services. We may keep the data, duly
protected, after the end of any relationship with the user in order to comply with our legal obligations. Accounting and tax documentation for commercial purposes will be kept for a period of 6 years and for tax purposes for a period of 4 years. After the aforementioned periods have elapsed, we will delete the personal data. However, the data will be retained for as long as liabilities arising from the processing may arise, in compliance with the regulations in force at any given time. No automated decision-making or profiling is foreseen. There are no plans to transfer data to third countries.
WHO ARE OUR DATA PROCESSORS?
In order to provide you with an appropriate service and to manage the contractual relationship, we have contracted the following categories of data processors who will process your data on behalf of FLUCHOS S.L.U.: accounting and tax consultancy services, labour consultancy services, auditing and consultancy services, physical security services, legal activities services, IT consultancy services, hosting services. Place of provision of services: Spain.
WHAT ARE YOUR RIGHTS?
FLUCHOS, S.L.U. is committed to guaranteeing confidentiality and transparency in the processing of your data. You have the right to obtain information about whether FLUCHOS, S.L.U. is processing your personal data (right of access), to request the rectification of inaccurate data (right of rectification) or its deletion when the data is no longer necessary for the performance of the contract (right of deletion), to the limitation, in certain circumstances, of its processing (right to limitation of processing), to receive the personal data provided concerning you or to request that we send it to another data controller of your choice, in a structured, commonly used and machine- readable format (right to data portability), as well as to withdraw at any time the consent given to receive information of interest by any means (right to object). You may exercise your rights by writing to the postal or e-mail address of the Data Controller, in accordance with the provisions of Articles 15 to 22 of the GDPR 2016/679. To exercise your rights, please attach a copy of your ID card
or equivalent document proving your identity to your request. You may exercise your rights free of charge by sending an email to our address "[email protected]", indicating the reason and the right you wish to exercise. If you consider that the processing of your data infringes the applicable personal data protection regulations, you may lodge a complaint with the competent supervisory authority, in Spain, the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php).
UPDATE AND MODIFICATION OF INFORMATION
The information that appears on this website is current as of the date of its last update. FLUCHOS S.L.U. reserves the right to make, at any time, as many changes and modifications as it deems appropriate, especially to adapt to any regulatory changes in the field of data protection in the European Union and Spain, and may make use of this right at any time and without prior notice. You have the right to access the information concerning you, rectify it if it is erroneous, cancel it or oppose its processing by sending an e-mail to [email protected] or by writing to: FLUCHOS S.L.U., Avda. de Quel 72, 26580 Arnedo, (La Rioja).
